stop emails from going to ios 11 junk mail

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Level 2

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stop emails from going to ios 11 junk mail

My iPhone's Mail app keeps putting one of my friends' emails into junk mail. I have moved all of the friend's emails from the Junk folder and back to inbox, but subsequent emails from that same friend continue to be automatically routed into the junk folder. How do I stop this behavior?

Posted on Nov 1, 2017 2:27 PM

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Answer 1

Nov 1, 2017 3:08 PM in response to autochthon

Hi. The Mail app is not doing this. It's the mail server's spam filter. You need to login to your provider's webmail and update the settings. Maybe open one of the emails and mark it "not spam". Maybe add your friend's email to your contacts on the server.

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