i am unable to access my mail on my iPad. In settings for my Mail it shows "accounts synching"? All other apps work, FACEBOOK etc and my spouse can access mail on his iPad so it doesn't seem to be an AOL issue which is where I receive and send my mail from.
iPad, iOS 8
Hey, caseygirl2925.
I see that you're not receiving your AOL email on your iPad whereas your husband is receiving his using the same provider on his iPad. I'm happy to help.
If you can’t send or receive emails on your iPhone, iPad, or iPod touch
Check your settings
When you set up your email account on your device, iOS automatically uses the correct account settings for many email providers.
To make sure that your account settings are correct, compare the settings in the Mail app to the settings for your email account:
- Go to Settings > Mail > Accounts and tap your email account.
- Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.
- Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider or system administrator.
If you have a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Mail > Accounts, tap your account, and look for the label POP Account Information. You can also check the recommended email settings for your POP3 email account in the Mail Settings Lookup tool.
If your email provider requires your account to use port 25, then you can only send email when you’re connected to your email provider’s network. Check with your email provider for settings and availability.
If you still need help
Contact your email provider. You can also remove your email account, then set it up again.
Contact your email provider or system administrator
- Contact your email provider or check their status webpage to see if there's a service outage.
- Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or need to request authorization from your email provider to send and receive email on your device.
- Check your email account settings with your email provider or system administrator to make sure that they're correct.
Remove your email account and set it up again
- On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
- On your iOS device, go to Settings > Mail > Accounts.
- Tap the email account that you want to remove.
- Tap Delete Account.
- Add your account again.
Let me know how that goes.
Take care!
Hey, caseygirl2925.
I see that you're not receiving your AOL email on your iPad whereas your husband is receiving his using the same provider on his iPad. I'm happy to help.
If you can’t send or receive emails on your iPhone, iPad, or iPod touch
Check your settings
When you set up your email account on your device, iOS automatically uses the correct account settings for many email providers.
To make sure that your account settings are correct, compare the settings in the Mail app to the settings for your email account:
- Go to Settings > Mail > Accounts and tap your email account.
- Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.
- Check the recommended settings for your email account in the Mail Settings Lookup tool and make sure that they’re the same as what you see on your screen. If you don’t see the settings for your email account, contact your email provider or system administrator.
If you have a POP3 email account, then you can only check email on one device at a time. Close other email programs and sign out of webmail sites that you have open. To check if your email is a POP3 account, go to Settings > Mail > Accounts, tap your account, and look for the label POP Account Information. You can also check the recommended email settings for your POP3 email account in the Mail Settings Lookup tool.
If your email provider requires your account to use port 25, then you can only send email when you’re connected to your email provider’s network. Check with your email provider for settings and availability.
If you still need help
Contact your email provider. You can also remove your email account, then set it up again.
Contact your email provider or system administrator
- Contact your email provider or check their status webpage to see if there's a service outage.
- Ask your email provider or system administrator if you turned on any security features or restrictions, like two-step verification, for your email account. You might need a special password or need to request authorization from your email provider to send and receive email on your device.
- Check your email account settings with your email provider or system administrator to make sure that they're correct.
Remove your email account and set it up again
- On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
- On your iOS device, go to Settings > Mail > Accounts.
- Tap the email account that you want to remove.
- Tap Delete Account.
- Add your account again.
Let me know how that goes.
Take care!
Why can't I access my mail on my iPad? In settings it shows "accounts synching"
