Face ID is Not Available?

I have had the same issue but Apple Support were dismissive and refused to replace the phone as they did for others here. I then managed to fix the problem by reinstalling iOS via Tunes, although the problem has now popped up again one month later after I let the battery run flat. If they know there is an issue they should just replace the phone without being cagey and forcing me to send my phone in first for the sake of some process. I’m more shocked at the lack of support for a $1300 phone than a hardware fault..

To follow up: I drove out to the Apple Store today and got a replacement phone after a few minutes at the Genius Bar. Great service and they even entertained my kid with a little R2D2 robot steered by an iPhone.

to anyone who has the same problem, your phone needs to be replaced, it is a hardware issue. /thread

finally got my iphone x today after more than a month of waiting after the phone got stuck in korea for 3 days for no reason, out of the box, boom, face id is not available. called apple support, they admit it is a hardware problem and replacement phone is on it's way. tbh I am kinda used to apple's quality control nowadays, battery was defect for my iphone 5, front facing camera was mis-aligned on my iphone 6, been using android after that, finally decided to come back to ios and give x a try, o boy was I right. what would you expect on an iphone x? of course there is going to be something wrong with it. haha. good job apple!

I'm having the same issue. Did the Apple store "fix" this issue?

I had the same issue, and support also determined that the phone has to be replaced.

For those who got a replacement, did Face ID work on that?

Thanks for that info. at least I can stop trying different options now.

Agree, nothing helped on me end either. I reset my phone and then ended up completely erasing it...it still doesn’t allow me to set it up.