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iPhone X notifications not working

Hi!

I have new iPhone X that got installed today (migrated from iPhone 7).


Even in settings notifications are enabled and configured.

Some of them are working and majority are not. Notifications comes to iWatch, but iPhone doesn't even produce sound or vibrate - nothing.

When I pick it up, I see notification in notification centre. I tested with messages and e-mails.


Any suggestions?


tx

iPhone X, iOS 11.1

Posted on Nov 4, 2017 2:18 PM

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Question marked as Best reply

Posted on Nov 5, 2017 2:15 PM

Hello, IPnet!

Welcome to the Apple Support Communities. I see from your post that notifications are coming to your lock screen, but you're not hearing any alert to let you know they are there. I depend on my phone to let me know when someone or some app has tried to contact me. I am happy to help.

It sounds like you might have Do Not Disturb enabled on your new iPhone X. The following article has more information on this feature, including how to disable it: Use Do Not Disturb on your iPhone, iPad, and iPod touch

Let us know how it goes, and have a great day!
54 replies

Mar 3, 2018 5:37 AM in response to rognbec

Nope, it doesn’t fix it. Did that with the local Apple Store’s hep. It doesn’t fix it. They gave a replacement and it didn’t solve it either. I have learned to live with it. After nearly ten years with Apple, they have seriously made me rethink my loyalty to their products. Most likely will never buy again an Apple. iPhone X fixed my blind devotion.

Mar 5, 2018 11:25 AM in response to IPnet

This is what I had to do in order to get notifications from my Ring doorbell working.


I have an apple watch, so I had to perform some extra steps.


1) Settings->Notifications->Show Previews->Always


Note that I tried doing this on my individual app, but it did not help. I had to set the entire overall setting to "Always".


2) Watch->Notifications->Ring = Off


By turning the watch notifications off for my specific app, plus setting the "Show Previews" to "Always" I get the sound notifications on my phone.

Mar 5, 2018 11:48 AM in response to jeremyfromavondale

This is what I had to do in order to get notifications from my Ring doorbell working.


I have an apple watch, so I had to perform some extra steps.


1) Settings->Notifications->Show Previews->Always


Note that I tried doing this on my individual app, but it did not help. I had to set the entire overall setting to "Always".


2) Watch->Notifications->Ring = Off


By turning the watch notifications off, plus setting the "Show Previews" to "Always" I get the sound notifications on my phone.


Oh, and I don't think that this helped, but I also went into each of the applications I wanted audible notifications for and changed the notification type to persistent. I don't think that this caused me to be able to hear them, but I thought I would mention it JIC.

Mar 30, 2018 1:38 AM in response to TekSavy18

I tried every fix that was on offer as I tried to address the LACK of CONSISTENT notifications in Messages on my iPhone X. I did get the odd notification for a couple of contacts, but did not receive notifications for ALL contacts. Such inconsistencies render Messages rather useless.


Then I decided to check this site one last time, hoping that somebody had a new (and productive) solution to finally fix this issue before calling Apple directly.


The post by GuitarPlayersAnonymous where he references this issue within iOS 11 on 18 February fixed the problem for me! He suggested going to the messenger app where there is a listing of your messenger contacts. Simply slide each contact to the left where You will be asked if you wish to HIDE or SHOW

notifications for each of your contacts within Messages. For whatever reason, the majority of people listed in Messages on my iPhone X were set to HIDE alerts. I simply followed the suggested fix of GuitarPlayersAnonysous and PROBLEM SOLVED!


I still don’t understand WHY this step needs to be done, as I’ve never had this issue on any of my previous iPhones. But, I’m now receiving notifications for all my texts: problem solved. Why not give it a try? Thanks again, GuitarPlayers Anonymous, and good luck to everyone else in resolving this issue.

Mar 31, 2018 8:46 AM in response to IPnet

I have the iPhone X and had the problem where notifications such as from Amazon for deliveries etc would pop up on the screen in locked mode, but there would be no sound to alert me to them, even though everything was set to on! (Text messages worked fine though). The only thing that turned the alert sounds back on for me was doing a hard reboot:


To perform a hard reboot on the iPhone X, press and quickly release the volume up button and do the same for the volume down button. Then press and hold down the right hand side button (ignore the slide off option that shows up) keep the button held in, the display shuts off after about 10 seconds, keep holding the side button in until you see the Apple logo/boot screen, then let go of the side button. The phone will then boot up as normal.

iPhone X notifications not working

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