The today menu right beside the notification menu is stuck and the demo videos for the different thing you can do with a macbook trackpad in the settings are also frozen... i am using an early 2014 macbook air with mac os high sierra 10.13.1.. this problem isnt because of high sierra because it still persisted when i was using yosemite... can anyone please help?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
~/Library/LaunchAgents/ArduinoCreateAgent.plist
~/Applications/ArduinoCreateAgent/ArduinoCreateAgent.app/Contents/MacOS/Arduino _Create_Bridge
Executable not found!
One orphan file found. [Clean up]
Run the report again and click [Clean up].
MacKeeper may have trashed your user account. I'd uninstall it.
MacKeeper – Do Not Install (2) See SDW2001’s post
Did you try the Safe Mode? Try that first and if it works there, run the Etrecheck report/post the report in a reply.
So... the safe mode does not work, every time i press the shift key on hearing the chime it just takes me to the normal login page and nothing else.... it make me log in twice and has some grey lines (which used to occur on old tvs often) these lines come for a second after i put in my password then go (this all has started happening after i have tried to boot the laptop in safemode ) and after the mac finally boots up it works really slowly and is really laggy...(i ran the etrecheck test and these are the results) and yes, i also have a guest user account on my login page now which is not going away... it has the same lines in the logo.... after doing a bit of my research on my own i think that account is corrupted... could you help resolve these new problems too?
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-12 15:50:51
Download EtreCheck from https://etrecheck.com
Runtime: 2:29
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Description:
the today menu is stuck and not working
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 184
iCloud Quota: 3.94 GB available
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 121.12 GB
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Macintosh HD (disk1s1 - APFS) / [Startup]: 121.12 GB (53.14 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 121.12 GB (53.14 GB free)
(disk1s2) <not mounted> [Preboot]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s3) <not mounted> [Recovery]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s4) /private/var/vm [VM]: 121.12 GB
Physical disk: disk0s2 121.12 GB
macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour
Mac App Store and identified developers
~/Library/LaunchAgents/ArduinoCreateAgent.plist
~/Applications/ArduinoCreateAgent/ArduinoCreateAgent.app/Contents/MacOS/Arduino _Create_Bridge
Executable not found!
One orphan file found. [Clean up]
/Library/Application Support/VirtualBox
[not loaded] org.virtualbox.kext.VBoxDrv (5.0.18) [Lookup]
[not loaded] org.virtualbox.kext.VBoxNetAdp (5.0.18) [Lookup]
[not loaded] org.virtualbox.kext.VBoxNetFlt (5.0.18) [Lookup]
[not loaded] org.virtualbox.kext.VBoxUSB (5.0.18) [Lookup]
/Library/Extensions
[not loaded] com.intel.driver.EnergyDriver (2.0 - SDK 10.12) [Lookup]
[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]
[not loaded] 8 Apple tasks
[loaded] 187 Apple tasks
[running] 93 Apple tasks
[not loaded] 38 Apple tasks
[loaded] 189 Apple tasks
[running] 104 Apple tasks
[not loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[not loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? 948cec3b be93c7fb - installed 2017-03-30) [Lookup]
[not loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-06-28) [Lookup]
[not loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[not loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[not loaded] com.adobe.fpsaud.plist (? 2afb3af7 bb6105db - installed 2016-10-26) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-05)
[not loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[not loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-30) [Lookup]
[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-06-28) [Lookup]
[not loaded] ArduinoCreateAgent.plist (? 453cedb7 0 - installed 2016-12-31) [Lookup] - ~/Applications/ArduinoCreateAgent/ArduinoCreateAgent.app/Contents/MacOS/Arduino _Create_Bridge: Executable not found!
[not loaded] com.coconut-flavour.coconutBattery-Menu.plist (Christoph Sinai - installed 2017-10-03) [Lookup]
[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-06-28) [Lookup]
iTunesHelper Application (Apple, Inc. - installed 2017-11-05)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
FlashPlayer-10.6: 23.0.0.207 (installed 2016-12-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-02) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-09-02) [Lookup]
Flash Player: 23.0.0.207 (installed 2016-12-13) Outdated! Update
Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2015-06-12) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-30) Check version
Google Earth Web Plug-in: 7.1 (installed 2013-10-08) [Lookup]
Flash Player (installed 2016-10-26) [Lookup]
Java (installed 2016-12-13) [Lookup]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 121.12 GB Disk used: 67.98 GB
Destinations:
TOSHIBA [Local]
Total size: 3.53 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 3.53 GB < (Disk used 67.98 GB X 3)
2% nsurlsessiond
2% WindowServer
1% dasd
1% fontd
1% coreduetd
430 MB kernel_task
181 MB com.apple.WebKit.WebContent
102 MB Safari
90 MB WindowServer
53 MB NotificationCenter
Top Processes by Network Use: ⓘ
Input Output Process name
6 KB 18 KB apsd
6 KB 4 KB mDNSResponder
7 KB 2 KB cloudd
522 B 354 B netbiosd
0 B 64 B SystemUIServer
Top Processes by Energy Use: ⓘ
2.72 WindowServer
1.20 dasd
0.98 nsurlsessiond
0.50 coreduetd
2.04 GB Available RAM
649 MB Free RAM
1.96 GB Used RAM
1.41 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
MacKeeper: (installed 2017-11-01)
MacKeeper: (installed 2017-11-01)
Andy: 46.1.108 (installed 2017-11-01)
Malwarebytes for Mac: (installed 2017-11-03)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-10 01:52:14 WindowServer Crash [Open]
Cause: StartTime:2017-11-10 01:26:55
GPU:IG
MetalDevice for accelerator(0x3623): 0x7fde36e109d8 (MTLDevice: 0x7fde3880ae00)
IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleIntelFramebu ffer@0
abort() called
terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument
yes, switching accounts does make it work but how do i make it work on my main account? (sorry for the late reply i was a bit busy)
Yes, i did uninstall it ,does it still show traces of mackeeper in the report? i used malware bytes to uninstall it...
Thanks for being so helpful and responding so quickly...
I am awaiting a reply from u eric... hope that you can get back to me as soon as possible
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-14 15:34:39
Download EtreCheck from https://etrecheck.com
Runtime: 3:05
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
the today menu not working
Hardware Information:ⓘ
MacBook Air (13-inch, Early 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 185
iCloud Quota: 3.86 GB available
Video Information:ⓘ
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
Disk Information:ⓘ
APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [APFS Container]: 121.12 GB
USB Information:ⓘ
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Microsoft Microsoft® Nano Transceiver v1.0
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Virtual disks:ⓘ
Macintosh HD (disk1s1 - APFS) / [Startup]: 121.12 GB (52.93 GB free)
Encrypted: Yes (Unlocked)
Physical disk: disk0s2 121.12 GB (52.93 GB free)
(disk1s2) <not mounted> [Preboot]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s3) <not mounted> [Recovery]: 121.12 GB
Physical disk: disk0s2 121.12 GB
(disk1s4) /private/var/vm [VM]: 121.12 GB
Physical disk: disk0s2 121.12 GB
System Software:ⓘ
macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/InsomniaX.app
[not loaded] net.semaja2.kext.insomnia (2.1.7 - SDK 10.9) [Lookup]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (5.0.18) [Lookup]
[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.18) [Lookup]
[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.18) [Lookup]
[loaded] org.virtualbox.kext.VBoxUSB (5.0.18) [Lookup]
/Library/Extensions
[loaded] com.intel.driver.EnergyDriver (2.0 - SDK 10.12) [Lookup]
[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]
System Launch Agents:ⓘ
[not loaded] 8 Apple tasks
[loaded] 181 Apple tasks
[running] 99 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 36 Apple tasks
[loaded] 185 Apple tasks
[running] 110 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 948cec3b be93c7fb - installed 2017-03-30) [Lookup]
Launch Daemons:ⓘ
[loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2017-06-28) [Lookup]
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-09) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 bb6105db - installed 2016-10-26) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-05)
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-03) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-30) [Lookup]
[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-06-28) [Lookup]
User Launch Agents:ⓘ
[running] com.coconut-flavour.coconutBattery-Menu.plist (Christoph Sinai - installed 2017-10-03) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[not loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2017-06-28) [Lookup]
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-11-05)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 23.0.0.207 (installed 2016-12-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-10-25)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-02) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-09-02) [Lookup]
Flash Player: 23.0.0.207 (installed 2016-12-13) Outdated! Update
Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2015-06-12) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-03-30) Check version
User internet Plug-ins:ⓘ
Google Earth Web Plug-in: 7.1 (installed 2013-10-08) [Lookup]
3rd Party Preference Panes:ⓘ
Flash Player (installed 2016-10-26) [Lookup]
Java (installed 2016-12-13) [Lookup]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 121.12 GB Disk used: 68.20 GB
Destinations:
TOSHIBA [Local]
Total size: 3.53 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 3.53 GB < (Disk used 68.20 GB X 3)
Top Processes by CPU:ⓘ
8% RTProtectionDaemon
7% kernel_task
7% WindowServer
3% nsurlsessiond
1% cloudd
Top Processes by Memory:ⓘ
521 MB kernel_task
75 MB mds_stores
58 MB WindowServer
57 MB NotificationCenter
52 MB Spotlight
Top Processes by Network Use:ⓘ
Input Output Process name
15 MB 946 B nsurlsessiond
7 MB 6 KB touristd
24 KB 2 MB nsurlsessiond
23 KB 8 KB cloudd
7 KB 12 KB apsd
Top Processes by Energy Use:ⓘ
11.90 WindowServer
3.82 nsurlsessiond
1.04 softwareupdate_download_service
0.74 touristd
Virtual Memory Information:ⓘ
1.83 GB Available RAM
74 MB Free RAM
2.17 GB Used RAM
1.76 GB Cached files
0 B Swap Used
Software installs (last 30 days):ⓘ
MacKeeper: (installed 2017-11-01)
MacKeeper: (installed 2017-11-01)
Andy: 46.1.108 (installed 2017-11-01)
Malwarebytes for Mac: (installed 2017-11-03)
Install information may not be complete.
Files deleted by EtreCheck:ⓘ
2017-11-14 15:23:35 - ~/Library/LaunchAgents/ArduinoCreateAgent.plist - Unknown
The today menu stuck...
