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Photos not syncing in iCloud with a VPN

Hello


I've recently noticed that Photos is no longer able to sync photos in iCould when I'm connected with a VPN.

Once I disconnect the VPN, the sync resumes.

Sync has always been fine before, the issue might has started after the upgrade to High Sierra.

The VPN (Freedome and AirVPN) both rely on OpenVPN.


Does anyone have any idea?


Thanks

MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.3)

Posted on Nov 5, 2017 3:44 PM

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Question marked as Best reply

Posted on Jan 20, 2018 7:13 PM

I am with ExpressVPN and have this same problem.


Interestingly it only seems to affect the Photos app. I often use the Notes app and that syncs with my iPhone while I am on the VPN with no issues. I have found that the sync on Photos is temperamental even without the VPN. A couple of time I have found that only by deleting some photos will a sync kick off.


Never have a single problem with Google Photos syncing though. I really wish that there was an alternative solution for Photos/iCloud. If there was I'd drop them as soon as I could. I'd pay for a reliable solution!


Photos/iCloud has to be the most disappointing experience of the Mac platform and I don't understand why it hasn't been fixed. But unfortunately apple doesn't seem to acknowledge that there is a problem, so until they do that means a fix is not coming any time soon.

7 replies
Question marked as Best reply

Jan 20, 2018 7:13 PM in response to kingtong

I am with ExpressVPN and have this same problem.


Interestingly it only seems to affect the Photos app. I often use the Notes app and that syncs with my iPhone while I am on the VPN with no issues. I have found that the sync on Photos is temperamental even without the VPN. A couple of time I have found that only by deleting some photos will a sync kick off.


Never have a single problem with Google Photos syncing though. I really wish that there was an alternative solution for Photos/iCloud. If there was I'd drop them as soon as I could. I'd pay for a reliable solution!


Photos/iCloud has to be the most disappointing experience of the Mac platform and I don't understand why it hasn't been fixed. But unfortunately apple doesn't seem to acknowledge that there is a problem, so until they do that means a fix is not coming any time soon.

Dec 3, 2017 12:08 PM in response to kingtong

Hey guys,


same thing here: Photos on MacOS Sierra (10.13.1) would show previews in low quality, but won't download the full size images.


First thing I tried, was to restart my iMac, but that didn't help.

I opened Photos - still saw the previews with that "progress-circle", but it did not proceed beyond one quarter.


After some thinking, I gave it a try and quit Viscosity VPN. One second later, my network monitor showed download activity, and a few seconds later, I had the full resolution images in Photos.


So, definitely a VPN issue. But what's the problem here?


Any ideas?


Heiko

Dec 7, 2017 8:37 AM in response to kingtong

Yes, same problem here!

I have tried several VPN providers, including protonVPN and NordVPN. None of them is working properly with iCloud Photos.


I contacted NordVPN asking them if they block any port but they say the problem is with Apple without any further explanation. ProtonVPN is not responding at all.


But as long Apple is blocking VPN I am not using their services. Period.

Jan 16, 2018 1:58 AM in response to tgbl

Thank you! It worked.


I removed the NordVPN client I've downloaded from their website and installed the IKE client from the Appstore.

After I connected to a Dutch p2p server Photo's instantly started to sync my photo's.

Photos not syncing in iCloud with a VPN

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