"“Seagate Exp” can’t be opened because the original item can’t be found" error with MacBook Air

So I had a very frustrating day today. I copied files from another desktop mac I had onto my 1TB seagate external HDD, and intended to put them onto my Macbook Air. Suddenly, the Seagate external HDD didn't show up on the desktop like external drives usually do, so I found two devices in the finder browser, "Seagate exp" and "Remote Disc".


Trying to open the Remote Disc was fruitless. Opening the External HDD gave me the message "“Seagate Exp” can’t be opened because the original item can’t be found". There was no option to eject the device and when I selected "eject" on the Remote Disc, nothing happened.


I pulled out the HDD, and suddenly got the message "Seagate was not ejected correctly" or whatever. What? So it did notice the hard drive? Then I tried searching for a driver to download for Seagate because I thought maybe that was the problem. I downloaded "Paragon NTFS for Mac 15", a universal driver from the Seagate website, but as soon as I opened the Disc Image for THAT, the Installer refused to open! No bouncy symbol in the dock, no new row in Activity Monitor, nothing.



So I'm stuck with a HDD that can't be ejected properly, can't be opened and a driver Installer that refuses to open.


The Seagate hard drive works perfectly fine with the Desktop Mac.


I'm using a MacBook Air running 10.13.1


Does anyone know what I can do?


EDIT: I don't think the remote disc has anything to do with it, sorry about that.

MacBook Air, null

Posted on Nov 5, 2017 7:47 PM

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1 reply

Nov 6, 2017 5:11 PM in response to Slothfish420

Hello Slothfish420,

Thanks for reaching out to the Apple Support Community. I understand you're having some trouble using your external hard drive with your Mac, and I have some information that may help.

In cases like this, it may help to reset your SMC (System Management Controller), which controls the different hardware systems in your Mac. Have a look at the article below to learn how.

How to reset the System Management Controller (SMC) on your Mac - Apple Support



If you run into any trouble, please reach out again.
​Best Regards.

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"“Seagate Exp” can’t be opened because the original item can’t be found" error with MacBook Air

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