One message on watch won't delete

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Level 1

79 points

One message on watch won't delete

I've deleted all my messages but I have one that doesn't want to delete. I swipe to the left to trash it, hit the trash button but it's still there. I don't know how to get rid of it.

iMac, OS X El Capitan (10.11.3), 2.7 GHz iCore5, 8MB Ram

Posted on Nov 6, 2017 12:48 PM

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Answer 1

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Jonathan UK

Level 10

163,775 points

Nov 6, 2017 5:36 PM in response to Toyboy

Hi

Whilst I can't say why that has been happening, the following steps may help:

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:

Close the Messages app on your iPhone and then restart both your iPhone and your Apple Watch:

Double-click the Home button, then swipe up on the Messages app preview.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- How to restart your Apple Watch - Apple Support

If the issue persists, next unpair and re-pair your Apple Watch again:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then still persists, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance: