FaceID intermittently not working with apps

Received my iPhone X on Friday. FaceID has been working nearly flawlessly for unlocking the device. I have it enabled to 1password, Mint and Bank of America apps where it had been working well.


Yesterday, I thought I found a bug in the 1password app where it only offered me the master password to log in. Eventually, I could use FaceID again.


This morning, I woke and turned on the phone - FaceID unlocked the home screen. I tried to open my BofA app to see if a check had cleared and found the home screen prompting me for a password even though FaceID was enabled for that app.


I opened up 1password only to find the single option of the master password text entry. Got through that and went into settings to find FaceID wasn't an option there (only showed pin).


Decided to check the Mint app - got prompt for pin code.


I confirmed FaceID was enabled for those three apps. Again, FaceID is unlocking my phone so this isn't an issue with the phone restarting and needing the passcode to enable FaceID.


Tried to chat with Apple support but it was taking forever to get this basic information through so will schedule a call for later.


I've logged into each app and then back out - FaceID still not an option.


Had to restart the iPhone for FaceID to start working with the apps again.


Anyone else experiencing this?


User uploaded file

iPhone X, iOS 11.1

Posted on Nov 7, 2017 4:16 AM

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3 replies

Nov 7, 2017 4:39 PM in response to eoren11

Hello eoren11!

Welcome to the Apple Support Communities! Congratulations on getting an iPhone X. I hope you enjoy it. It sounds like Face ID is working for unlocking the iPhone but not for third party apps. I'm happy to help you with this.

First I'd like you to restart the iPhone.

Restart your iPhone, iPad, or iPod touch
If it's still having issues with the third party apps, try reviewing the steps in this article.

Get help with Face ID on your iPhone X

Please let me know that this resolves your Face ID issue.
Take care.

Nov 8, 2017 5:47 AM in response to sterling r

Hi Sterling,


As I mentioned in the post, restarting the iPhone X fixed the issue.


It was as if the phone should have asked me for a passcode to enable FaceID system wide but...didn't...and so only 3rd party apps were affected?


It's happened twice in 4 days so guessing this is an intermittent software bug and wanted to see if anyone else was experiencing the same.

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FaceID intermittently not working with apps

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