User profile for user: lobsterghost1 lobsterghost1 Community+ 2025 User level: Level 10 159,566 points Nov 7, 2017 8:24 AM in response to Israel_37 That's unfortunate. Take it to your Apple Store as we can't help you here. This is a user to user forum and Apple doesn't participate here. Show more Less Upvote if this is a helpful reply Downvote if this reply isn’t helpful Reply Link