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Apple TV 4K - Ethernet constantly connects/disconnects while in sleep mode

I have been running down an issue where my Apple TV 4K, when connected via ethernet, does NOT maintain a connection link UP status while in sleep mode; it cycles up and down several times per minute. If the ATV4K is awake and playing content, this behavior does not happen and all is well. Most people probably wouldn't know or care about this, but I do since it causes unnecessary network chatter and is generally disruptive network behavior. I also have a 4th Gen Apple TV that is on the same ethernet switch and does NOT exhibit this behavior while sleeping, so I'm quite confident that this is isolated to the ATV4K only. I called Apple Support to report the issue, but they had no knowledge of the behavior.


Can anyone else confirm this behavior with their Apple TV 4K? I'm wondering if I have a defective unit and if I need to request an RMA, or if this is a problem with the ethernet controller or driver. That's what I'm hoping someone else in the Apple Community can confirm/deny.


Data points from troubleshooting

- Ethernet connection constantly disconnects / reconnects in sleep mode ONLY

- When the link status cycles, the ethernet connection negotiates alternately from 100Mbps to 1Gbps (could be part of the problem and suggests software/driver issue to me)

- WiFi connection does NOT exhibit the same disconnect/reconnect behavior in sleep mode

- Apple TV 4th Gen does NOT exhibit this behavior on ethernet (connected to same switch/router)

- Problem persists after bypassing the installed ethernet cabling and switch and connect directly to the router (several different ports)

- iOS 11.1 update had no effect

- DHCP lease renewals are not the root cause, but a symptom of the link status going down/up

- Hard-coding IP address only eliminates DHCP leasing, not the problem itself


And before anyone suggests it, I am NOT willing to leave the ATV4K on all the time to prevent this, and I am not switching to WiFi when I have a perfectly good ethernet connection. I am interested in prompting Apple into either replacing a defective unit or resolving the underlying issue because this is undesirable behavior from a network engineering perspective.


Thanks,

Andy

Apple TV 4K, iOS 11.1

Posted on Nov 7, 2017 9:20 AM

Reply
26 replies

Apr 26, 2018 3:02 PM in response to Andypeppa

I have then exact same problem. Confirmed with my router support group that the issue is with the Apple TV 4K hardware. I don't believe it is a defective unit. I did spend time with Apple support trying to convince them that their firmware needed to be updated to resolve the issue but to no avail. Typical "not our problem" response from Apple. Really arrogant!!!


The only way to get around the problem is to use wifi. Or return the product for a refund.

May 30, 2018 10:06 PM in response to Andypeppa

I can confirm that I have this issue as well. The link status for my Apple TV 4K connected to a Ubiquiti Edgeswitch constantly renegotiates from 100mbps to 1Gbps as well as disconnects/reconnects when sleeping.


This also affects AirPlay. Many times I'll go to AirPlay something to the Apple TV and it wont appear in the list, because the link is down and/or flapping.


Apple - this isn't just something you can just say "deal with it," to, because it is affecting performance.

Apple TV 4K - Ethernet constantly connects/disconnects while in sleep mode

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