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Face ID in the dark

Hi.


Face ID works most of the time.


But NEVER in the dark.


I retrained twice.


Same issue.


Should I contact Support?


Don

iMac, OS X Mountain Lion (10.8.1)

Posted on Nov 7, 2017 12:22 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 7, 2017 12:31 PM

Hello,

Face ID is designed to work indoors, outdoors, and in total darkness. Face ID works flawlessly for me in the dark.

Try the steps in this article:

Get help with Face ID on your iPhone X - Apple Support

1 reply

Face ID in the dark

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