Boot failure after High Sierra Update

Originally I updated my 2012 Mac Mini to High Sierra and quite frankly... it broke! I did a full recovery and an install of High Sierra from scratch and system has ran fine.


I have however since applied the 10.13.1 update from App Store onto it... and it's failing to boot.


Black screen with Apple logo at boot, won't go any further than the 100% thermometer.


Went into verbose mode, and the following is showing:


Synced /var/db

Warning: couldn't block sleep during cache update

Warning: proceeding w/o DiskArb

/dev/disk1 on / (hfs, local, journaled)

bash: /etc/rc.server: No such file or directory

tzinit: New update not compatible or older version: 2017c.1.0 vs 2017c.1.0: No such file or directory

Date/Time localhost com.apple.xpc.launchd[1] <Notice>: Early boot complete. Continuing system boot.

pci pause: SDXC

Waiting for DSMOS...


And there it hangs.


I really don't want to have to rebuild this Mini again!

Mac mini, macOS High Sierra (10.13.1)

Posted on Nov 7, 2017 11:40 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2018 1:34 PM

IT4apple, this a good point to start from. I had a comparable situation at a custumor who installed the "10.13.2 Additional Update": Boot failure, grey screen never got finished, verbose mode shows looping entries with "Process crashed opendirectoryd [...] too many corpses being created" (or similar). And of course, NO Time Machine backup :-(


We got the Mac back to life with this procedure:


  1. Boot the Mac from another drive or connect it in target mode to another Mac running the same OS Version
  2. Clone the faulty installation from the original startup disk to another volume. Maybe "Recovery HD" can do the job - I did it with another Mac and Carbon Copy Cloner. I would recommend to use a target volume on a different disk drive. I was in lack of this and split the original partition into two partitions - shrinking the original partition and creating an empty one - although cloning and restoring is very fast (internal bus), this is really risky! Then I cloned the original volume to the newly created on the same drive.
  3. Erase the original partition completely (so you should be extremely sure, that step 2 was successful!)
  4. Install a newly downloaded High Sierra on the original (now empty) volume
  5. During first boot from the fresh install let the Migration Assistant migrate everything (users, applications and so on) from the clone drive to the original drive.


We got everything back, the Mac runs stable – and the first thing to do is configuring Time Machine...


Hope, this may help someone.


Greetings from Hamburg

64 replies
Question marked as Top-ranking reply

Jan 15, 2018 1:34 PM in response to IT4apple

IT4apple, this a good point to start from. I had a comparable situation at a custumor who installed the "10.13.2 Additional Update": Boot failure, grey screen never got finished, verbose mode shows looping entries with "Process crashed opendirectoryd [...] too many corpses being created" (or similar). And of course, NO Time Machine backup :-(


We got the Mac back to life with this procedure:


  1. Boot the Mac from another drive or connect it in target mode to another Mac running the same OS Version
  2. Clone the faulty installation from the original startup disk to another volume. Maybe "Recovery HD" can do the job - I did it with another Mac and Carbon Copy Cloner. I would recommend to use a target volume on a different disk drive. I was in lack of this and split the original partition into two partitions - shrinking the original partition and creating an empty one - although cloning and restoring is very fast (internal bus), this is really risky! Then I cloned the original volume to the newly created on the same drive.
  3. Erase the original partition completely (so you should be extremely sure, that step 2 was successful!)
  4. Install a newly downloaded High Sierra on the original (now empty) volume
  5. During first boot from the fresh install let the Migration Assistant migrate everything (users, applications and so on) from the clone drive to the original drive.


We got everything back, the Mac runs stable – and the first thing to do is configuring Time Machine...


Hope, this may help someone.


Greetings from Hamburg

Mar 14, 2018 12:56 PM in response to pndmnd

There are two locations, where extensions are stored:


  1. /System/Library/Extensions (here are the most, but it's unlikely to find something wrong here, I think)
  2. /Library/Extensions (here go drivers to be used by every user - quite a number of non-Apple)


Start the faulty Mac into target mode and connect it to a working one. Then you can have a look at the directories and compare their content to the corresponding directories of the working Mac. Be sure to mark "ignore permissions" in the Information window (Finder menu "File" -> "Informations") of the external connected drive of the faulty Mac. Otherwise you won't be able to do any changes. But: Be careful - one may destroy the installed system completely.


If you find something suspicious, don't delete it, but move it to another directory. I would suggest to create folders


  1. /System/Library/Extensions_disabled
  2. /Library/Extensions_disabled


Be sure to document your work. You must be safe to be able to undo your changes!


When you're done, eject the drive of the Mac in target mode and disconnect the cables.

Shut down the faulty Mac

Start up the faulty Mac


Is it still faulty? Then you may repeat the above.


This is a very short outline how I would troubleshoot this bad booting behaviour.


If you try this, do it at your own risk. Whish you the best.

Nov 8, 2017 1:23 PM in response to CSerpent

Hi CSerpent,

I understand that after updating your Mac mini to macOS 10.13.1, your computer is unable to fully start up. I'd like to help get this resolved.

I recommend using safe mode to see if this allows you to get past the boot sequence and log into your user account. Take a look at the following resource for more information:
Use safe mode to isolate issues with your Mac - Apple Support

Take care.

Jan 24, 2018 3:17 PM in response to gonzalo.ulloa

For my situation, the machine that had the problem was already on High Sierra. 10.13.2 I believe, and it had been running on that for some time. I saw the same error in verbose boot as posted above by Olaf re: "...too many corpses created..." (Gotta love that error message!) I looked for a solution to repair it and get it to boot again and found nothing out there. I assume something in the OS got corrupted that kept it from booting completely (safe mode didn't work for me either). I threw in the towel on fixing it and looked for a way to recover data.


For me it was as simple as using recovery mode to boot, restoring the internal hard drive (source) to an external drive (target) with disk utility (see my Jan 4, 2018 post above for a link to more detailed instructions from another post), then erasing the local disk and reinstalling High Sierra on it. I chose not to migrate as I liked the idea of a fresh install in this case.


Afterward, the user was able to recover her Lightroom catalog and I was also able to recover her Windows 10 VM Fusion machine from the external drive, which saved time not having to rebuild her Windows environment. All files were accessible on the external hard drive backup and could therefore be recovered.

Dec 2, 2017 3:36 PM in response to Claudio P.

Just to save you some time...


You can’t install any older software over High Sierra. You will have to delete everything on the drive first and install fresh.


I got tired of dealing with it, so I bought a new MacBook, pulled the hard drive out of the old one, got a $5 sata cable and tansferred everything over. I deleted the old drive and reinstalled High Sierra... old computer works perfectly.

Dec 3, 2017 12:17 AM in response to Claudio P.

I think High Sierra uses a new filing system for data on your computer. I went to the Apple Store to have original Sierra (which worked) reinstalled. The computer will not let anyone downgrade to older versions of the OS if you have High Sierra installed because the filing systems are not compatible. Basically, old Sierra was not built to move High Sierra files because High Sierra had not been created, yet. The ONLY way to go back to an older version is to erase the data on the disk and do a new installation.


To keep your data, you will need to either: 1) pull the hard drive out and use a Drive Converter with a Sata adapter to save your files to another computer (my laptop was a 2010 MacBook Pro, and the drive was easily removable with just a 00 Phillips screwdriver), or 2) take your computer to a professional to save your files.


If you can pull the hard drive yourself, you can use the Setup Utility on another mac to move your data AND your programs using the Sata adapter. It will set the computer up just like you had the old one and you'll never know the difference. The other option is to connect the new computer to the old hard drive with the Sata adapter and move your files manually. You will have to re-download your programs, but you will also have to manually move their associated files from the old computer drive to their correct places on the new computer. Some people say this is easy, but it takes a LONG time. I didn't trust myself to do it correctly.


If you take your computer to a professional, they can only move your data (like pics, Word or Pages documents, music files) to a CD. They will not be able to salvage your programs and move any license keys you have for them.


If you don't have access to another mac that is compatible with High Sierra, you will either have to wait for an updated version to fix the issue or settle for moving only your files and figuring out how to get your programs back.

Mar 11, 2018 8:48 AM in response to CSerpent

Mid 2012 MacBook Pro - installed High Sierra on a clean drive (10.13.3). Got stuck in the boot as noted here. Deleted the disk again and reinstalled and it worked. Installed Office 2016, the Adobe Creative Cloud Suite and Carbon Copy Cloner and my files and the machine was stable for about 4 days. Then, while on web sites (mostly this one and a few work-related) message = "web page reloaded because a problem occurred". Then machine began to shut down intermittently with the Kernel Panic screen (multi-language - your computer shut down because of a problem). This became more frequent until the machine would not boot again. Would not start in safe mode or boot in any other manner. Received one "kernel error" statement. Ran etrecheck - all hardware was fine and plenty of memory. A few things to note in etrecheck:

System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 170 Apple tasks
[Running] 111 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 189 Apple tasks
[Running] 105 Apple tasks


Top Processes by CPU:

Process (count)Source% of CPU
system_profiler (2)Apple71
sandboxdApple17
trustd (4)Apple15
WindowServerApple13
com.apple.WebKit.WebContent (2)Apple12


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple1.26 GB
com.apple.WebKit.WebContent (2)Apple636 MB
mdworker (18)Apple525 MB
system_profiler (2)Apple383 MB
SafariApple189 MB

Tried to deal with kernel extension issue through another posting here and failed.


Back to Genius bar - most Apple help has been very good to great - this guy was awful!! Did not know what he was doing - said he needed a faster internet connection in the back and he would reinstall (after disk deleted again). Came back with Mavericks reinstalled. Note - all hardware checked out to be fine.


My question to him was - which software is causing the kernel issue (how do you figure it out)? Because if everything is put back on the same way - why would you expect a different result? Fast forward - upgraded again to HS, installed only Office 2016. Have had 1 shut down again to the same error window with multi-language as before when i opened Word (only did it once).


So does this tell me Office 2016 is the issue, or is it happenstance?

Is it a kernel issue (seems that the software i have installed should be okay at this point)? or is it something deeper in High Sierra and an older (mid 2012) machine?


Next step - go back to Sierra and Office 2011 which was running on the machine without any issues.

Nov 25, 2017 2:48 AM in response to TracyJr

Have done verbose boot on late 2012 iMac and see exactly same as CSerpent except system will boot up.

Doing a normal boot process runs to about 2/3 >> go black screen for 2 to 5 seconds >> screen comes back normal and finishes to login screen. Total boot up time 62 seconds Rotational HD HFS+ format. All this on Erase and reinstall 10.13.1 from USB installer. Do not have this experience on Sierra 10.12.6. Hoping 10.13.2 fixes

Dec 2, 2017 10:32 AM in response to CSerpent

Hi everyone, I have exactly the same problem!


migrated successfully to High Sierra about two or three weeks ago. Only now happening. Disk and iMac are ok, the disk utility runs ok. But I am stuck with the progress bar “all white“ and nothing happens.

User uploaded file


Already tried to to reinstall from recovery the latest macOS version. No success, same behavior.


I have a question: if I restore from an old Time Machine backup, can I restore simply the operating system or will the process erase all newer files? I never tried this... is the process selective?


Thanks a lot in advance

Best regards

Claudio

Dec 4, 2017 3:53 AM in response to CSerpent

Since upgrading to High Sierra 10.13.1 I have had this same problem with my Mac.

At start up the screen just hangs there, forever!! going no further than the white bar.


My work around has been to make a "hard close down" by holding down the "Power On" button, after which the computer will start normally.


However I would like to have a proper solution


Anglogeezer.

Dec 28, 2017 7:33 AM in response to johnifanx98

Well, wait a minute: I *did* solve the problem just restoring from Time Machine. And since then, everything is fine. I’ve just learned the lesson (confirmed also by other longtime Apple users): never never never install a new OS, no matter how good are the praises in the web and in print (by me this was actually the case: I was encouraged by a article in a computer magazine). Just wait at least 6+ months after first availability.


And if I can dare a suggestion: I also store my photos and films on the Mac (in the standard Photos app, since 2017). But since they are invaluable to me, I have a normal “copy” of them (before importing in Photos) on an external disk formatted for both Windows and Apple OS. And the disk is disconnected after every copy and stored away from the Mac.


Best wishes

Claudio

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Boot failure after High Sierra Update

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