iPhone X Ring Volume Low

Why does the ringer volume not increase when I attempt to use Ringer Up volume button or in the Settings?


Also, why does the ringer volume go very low after the first ring and we are not able to increase the volume so it stays louder?


1) When attempting to use the volume up button to increase the Ringer volume it increases the Volume for the sound but NOT the Ringer.


2) When I receive a call the volume is low and goes even lower on subsequent rings.


TROUBLESHOOTING:

I would change the ringer to/from silent then press the up button in an attempt to increase the ringer volume but it only increases the Volume for the sound (ie; music) but NOT the Ringer. The Ringer screen would pop up but it's immediately replaced with the Volume screen.


I went to Settings>Sounds & Haptics>Ringer and Alerts and increased the slider button to max (the sound would ring very loud). I also turned ON Change with Buttons (*the volume of the ringer and alerts can be adjusted using the volume buttons) but the Ringer volume would still be low when I would make a test call.


I spoke with 3 other iPhone X owners and when we performed a test call they, too, had the same issue.


UPDATE: After adjusting and readjusting the volume in the Settings for the ringer and turning the ringer ON/OFF on my iPhone X it suddenly began to ring normally with an incoming call. HOWEVER, the other 3 iPhone X's still have the very low ringing issue when a call comes in despite trying to fiddle with the settings as I did.

[Re-Titled by Host]

iPhone X, iOS 11.1, null

Posted on Nov 7, 2017 4:05 PM

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Question marked as Top-ranking reply

Posted on Nov 7, 2017 4:10 PM

iPhone X lowers ringer volume if its face detection algorithm determines that you’re looking at the phone, in which case an audio cue is no longer needed.


It should ring normally when the screen is off, or you’re not looking at it.

90 replies

Apr 14, 2018 7:48 AM in response to simonefromwednesbury

simonefromwednesbury wrote:


My iPhone X ringing volume is really low but it’s turned up full can u help please

Did you read this thread? iPhone X ringer will be very low IF you are looking at your phone when it's ringing because of a feature called Attention Aware. This is normal behavior, but can be turned off if you don't want to use Attention Aware.


This support article explains Attention Aware features on your phone.

Dec 17, 2017 8:58 AM in response to srosemer

Reply ...

It seems as soon as you pick up your phone the ringer volume drops. Set your ringer volume up in settings. Put you phone on a table and call it from another phone. The ringer is loud for as long as it sits on the table. Pick it up and the volume drops down. Same thing happens when the phone is in a pocket, in a carrier, in a purse. Loud ring until you handle the phone ... then the volume drops down. Your I-Phone X senses you have handled the phone. I discovered this by trial and error. Hope it works for you!

Dr. L

Dec 22, 2017 11:17 AM in response to iphonicman

I had same issue. But what I found is that it may actually be iPhones feature. When you are holding it in your hand the ringtone goes quiet since iPhone assumes you are already aware of the call. When placing phone on the table and calling the ring is loud. Once taken in hand it goes quiet. You should try it. Maybe its the case for you as well. Good luck and Merry Christmas

Nov 19, 2017 12:24 AM in response to iphonicman

Yes even I had the same issue. After a lot of trials & errors, I got it. All you need to do go to

Accessibility> Face ID & Attention> Attention aware features> Slide off the button

(if you slide off this button may TrueDepth camera will check for attention before dimming the display or lowering the volume of alerts)

Now the ring volume is full and high and reflecting as well. Enjoy now.

Feb 20, 2018 5:37 PM in response to iphonicman

You are looking at the phone when it rings. Do not do that. When you look at the phone, the Face ID recognizes that you are looking at your phone during an incoming call and therefore you are aware that there is a a call coming in so the ring volume is lowered automatically. If your phone is sitting on the table and you are not looking at it? The volume will be loud and stay loud for as long as you do not pick it up. As soon as you pick up the phone and look at it, the volume lowers. Smart phone.

Jan 14, 2018 11:11 AM in response to iphonicman

Actually this is not an issue with iPhone X but it’s a feature to avoid unnecessary sound created by phones when not needed.
iPhone X lowers ringer volume if its face detection algorithm determines that you’re looking at the phone, in which case an audio cue is no longer needed. However since it is based upon the FaceID feature , iPhone X should ring normally when the screen is off, or you’re not looking at it.

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iPhone X Ring Volume Low

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