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User profile for user: alias.mine
alias.mine Author
User level: Level 1
4 points

Can't Launch Wi-Fi Sync With iTunes From iPhone X

I have an iPhone 6 running iOS 11.1.

I also have an iPhone X running iOS 11.1.


I have a Mac Mini running macOS 10.13.1.


On my Mac Mini, I have iTunes 12.7.1.14.


Finally, I have an Airport Extreme which provides me with my Wi-Fi network.


The iPhone 6, the iPhone X, and the Mac Mini are all connected to the same Wi-Fi network provided by the Airport Extreme.


Both the iPhone 6 and iPhone X are properly configured in iTunes so that Wi-Fi syncing can be performed.


User uploaded file

I can initiate a sync with the iPhone 6 over USB from iTunes.

I can initiate a sync with the iPhone 6 over Wi-Fi from iTunes.

I can initiate a sync with the iPhone 6 over Wi-Fi from the iPhone 6.


I can initiate a sync with the iPhone X over USB from iTunes.

I can initiate a sync with the iPhone X over Wi-Fi from iTunes.

I cannot initiate a sync with the iPhone X over Wi-Fi from the iPhone X.

User uploaded file


Troubleshooting steps performed:

-Restarted iPhone X

-Force-restarted iPhone X

-Reset network settings on iPhone X (Settings --> General --> Reset --> Reset Network Settings)

-Restarted Mac Mini

-Restarted Airport Extreme

-Made sure TCP ports 123 and 3689, and UDP ports 123 and 5353 were opened on the Airport Extreme

(As mentioned here: Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi - Apple Support)

-Unchecked and re-checked "Sync with this iPhone over Wi-Fi" in iTunes several times in various combinations with the previous steps

-Contacted Apple Support which had me perform all these steps again


The issue still persists despite this.


Is anyone else experiencing this issue?

iPhone X, iOS 11.1, null

Posted on Nov 7, 2017 5:41 PM

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Question marked as Top-ranking reply
User profile for user: alias.mine
alias.mine Author
User level: Level 1
4 points

Posted on Nov 10, 2017 8:45 PM

Update:

I resolved this issue.


Fix:

I realized that while I had previously been trying to sync, I didn't actually have iTunes explicitly try to sync anything (Music, Movies, TV Shows, etc.) because I rely heavily on iTunes and iCloud for everything: no real point.


So I performed the following steps which resolved the issue:


  1. I connected the iPhone X to the Mac Mini over USB.
  2. I disabled "Automatically sync when this iPhone is connected"
  3. I disabled "Sync with this iPhone over Wi-Fi" in iTunes
  4. I enabled iCloud backups the iPhone X from iTunes.
  5. I clicked "Apply" in iTunes
  6. Then I launched a backup to iCloud from the iPhone X.
  7. Once the backup completed, I re-enabled iTunes backups for the iPhone X from iTunes.
  8. I re-enabled "Automatically sync when this iPhone is connected"
  9. I re-enabled "Sync with this iPhone over Wi-Fi" in iTunes
  10. I picked something to sync (In my case: "Sync voice memos" under Music) in iTunes
  11. I clicked "Apply" in iTunes
  12. I launched a sync with the iPhone X from iTunes
  13. I launched a backup of the iPhone X from iTunes.


Now when I go to Settings --> General --> iTunes Wi-Fi Sync, I can launch a Sync.


I'm not sure which part fixed the problem (Creating an iCloud backup or explicitly specifying something to sync) but I hope this can help anyone else that might encounter this issue.

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1 reply
Question marked as Top-ranking reply
User profile for user: alias.mine
alias.mine Author
User level: Level 1
4 points

Nov 10, 2017 8:45 PM in response to alias.mine

Update:

I resolved this issue.


Fix:

I realized that while I had previously been trying to sync, I didn't actually have iTunes explicitly try to sync anything (Music, Movies, TV Shows, etc.) because I rely heavily on iTunes and iCloud for everything: no real point.


So I performed the following steps which resolved the issue:


  1. I connected the iPhone X to the Mac Mini over USB.
  2. I disabled "Automatically sync when this iPhone is connected"
  3. I disabled "Sync with this iPhone over Wi-Fi" in iTunes
  4. I enabled iCloud backups the iPhone X from iTunes.
  5. I clicked "Apply" in iTunes
  6. Then I launched a backup to iCloud from the iPhone X.
  7. Once the backup completed, I re-enabled iTunes backups for the iPhone X from iTunes.
  8. I re-enabled "Automatically sync when this iPhone is connected"
  9. I re-enabled "Sync with this iPhone over Wi-Fi" in iTunes
  10. I picked something to sync (In my case: "Sync voice memos" under Music) in iTunes
  11. I clicked "Apply" in iTunes
  12. I launched a sync with the iPhone X from iTunes
  13. I launched a backup of the iPhone X from iTunes.


Now when I go to Settings --> General --> iTunes Wi-Fi Sync, I can launch a Sync.


I'm not sure which part fixed the problem (Creating an iCloud backup or explicitly specifying something to sync) but I hope this can help anyone else that might encounter this issue.

Reply

Can't Launch Wi-Fi Sync With iTunes From iPhone X

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