Sensitivity problem on Apple Watch 3?

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Level 1

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Sensitivity problem on Apple Watch 3?

I recently gifted my husband with an Apple Watch 3, but it turns out his fingers are less responsive (thicker skin perhaps?), the watch not sensing his normal touch but launching undesired functions when he presses hard enough for it to respond. This means things like instead of being able to reply to a text, it asks him for the desired language, every time. He has now become so frustrated he won't wear it anymore. I am hoping there is a way to disable the language feature or adjust the sensitivity so that he can use it again?

Apple Watch Series 3, iOS 11.1

Posted on Nov 8, 2017 11:29 AM

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Answer 1

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Jonathan UK

Level 10

164,015 points

Nov 8, 2017 11:35 AM in response to Kauai Guy

Hi

There is no user setting for touchscreen sensitivity.

Unless Apple instructs otherwise, to interact with Apple Watch, tap on the screen rather than pressing firmly on it.

If your Apple Watch does not respond to touchscreen inputs and other interactions as expected, then the following steps may help:

Remove any screen protector, case or bumper that you may have fitted to your Apple Watch.

Clean your Apple Watch, including the Digital Crown, being sure to follow Apple's cleaning instructions:

Restart (normally) your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:

If, due to the screen issue, you are unable to restart your Apple Watch normally, then it may help to force restart it by following the instructions the support article below.
Restart your iPhone, iPad, or iPod touch - Apple Support
Restart your Apple Watch - Apple Support

If the issue persists, next unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions such as Apple Pay cards and passcode).
If the issue persists, next try unpairing and setting your Apple Watch up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then still persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

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