When using mail with an exchange server on a MacBook Pro running MacOS High Sierra and mail version 11.1 I no longer get new mail unless I rebuild. This just started happening after using this new laptop for about a month.
I can send mail and see old mail.
MacBook Pro
View your email
Mail automatically checks your email accounts periodically for new mail. To manually check for email, click the Get Mail
button. To view an email message, select it from the list of messages on the left side of the Mail window. The message body appears on the right side of the window.
If email doesn't arrive as soon as you expect
Incoming or outgoing email might take longer to arrive than you expect, or it might arrive on one device before arriving on another device.
Email delivery is scheduled by your email provider, and delivery time could also be affected by your Internet provider. If you often experience significant email delays, contact your email provider or Internet provider. If the delays occur only when communicating with a particular person, that person may need to contact their email provider or Internet provider.
If you still can’t send or receive email
- Make sure that you installed the latest Mac software updates, especially if the issue
occured immediately after installing a previous update.- In OS X El Capitan or later, you might see a status icon and brief error message in the upper-right corner of the Mail window, beneath the Search field. The message might say “Network Offline” or “Login Failed,” for example. Click the message to see more details about the issue
. - Check your connection
in Mail Connection Doctor . It might be able to tell you more about the issue.
I have followed every single step, including deleting all information of my Exchange account, and re-setting it up from scratch in Mail, and I still have to click "Rebuild" in order for Mail to get emails from my Exchange account. In fact, I use the activity window in Mail to see what it's doing, and it will say it's checking for new mail, but that there's no new mail, even though I have my browser open and can see that there is new mail in my Exchange account.
This happened after I updated to High Sierra 10.13.1
MacBook Pro (Mid 2015)
2.8 GHz Intel Core i7
16 GB 1600 MHz DDR3
I'm having the same problem. I can close the mail program and reopen it and I get my new mail. Is this just a problem with exchange accounts.
mail needs a rebuild in order to see new mail
