Safari won't force quit

Question

Safari won't force quit

In MacOS 10.13.1 Safari on my Macbook Pro (mid 2012) has begun to freeze and won't force quit. The icon in the dock says "Application not responding" but clicking Force Quit does nothing. In the Force Quit Applications window it DOES NOT say "not responding" but likewise does not quit using the Force Quit button. The only way to quit it is to force a reboot by holding down the power key (since it won't reboot without Safari quitting). Please help.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.1)

Posted on Nov 10, 2017 8:18 AM

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Answer 1

Top-ranking reply

macjack

Level 10

111,242 points

Nov 10, 2017 8:24 AM in response to Richard Gronostajski

Have you tried force quitting in Activity Monitor? Choose Safari and use the "x" icon I the upper left.

Turn off Safari extensions in Safari > Preferences > Extensions > un-checkmark all extensions.

Empty Caches. You can either choose Safari menu > Clear History Or, if you do not want to remove History go to Safari menu > Preferences > Advanced and check the “Show Develop Menu” in Menubar. Then, on that menu > “Empty Caches”.

See these Apple Support Topics for detailed advice:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

If Safari doesn't load a page or webpage items are missing - Apple Support

Safari for Mac: If Safari can’t open a website

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Answer 2

tygb

Level 9

65,010 points

Nov 11, 2017 1:48 AM in response to Richard Gronostajski

See this article Repair a disk using Disk Utility - Apple Support

Also in user library macOS Sierra: Library folder

Find folders Caches , Cookies , Saved Application State , Safari .

Select all the contents ( use command and A keys on the keyboard ) of these folders and delete ( use command and delete keys) .

The entire contents will be moved into the trash .

Restart the machine from apple logo and empty the trash . The contents will be recreated in the folders .

These are basic troubleshooting steps if safari is corrupted , but in your system I am not aware what apps , cleaners or anti virus ( in case are installed ) , or there are some adwares / malware that are causing some issues in the system .

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Answer 3

macjack

Level 10

111,242 points

Nov 10, 2017 9:00 AM in response to Richard Gronostajski

What about plug-ins?

Try starting up in Safe Mode and see if it behaves as expected.

Use safe mode to isolate issues with your Mac - Apple Support

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Answer 4

Eric Root

Level 10

685,305 points

Nov 10, 2017 8:30 PM in response to Richard Gronostajski

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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