Trackpad Freezing

Question

Trackpad Freezing

I have a mid-2014 macbook pro 13" retina. Everything was working fine until I opened the lid to wake the computer today. The mouse started freezing every second and stays frozen for 5 seconds...basically unusable.

I had been running Sierra since release without issue. I tried resetting NVRAM and the SMC with no luck. I tried upgrading to High Sierra with no luck and finally wiped the HD and performed a fresh install of High Sierra with no luck.

Since I am having the same problem after upgrading, formatting, and freshly installing the newest OS I fear this is a hardware issue.

Thoughts?

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 11.1

Posted on Nov 10, 2017 7:41 PM

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Answer 1

brenden dv

Community Specialist

Nov 14, 2017 2:46 PM in response to embraceentropy

Good afternoon embraceentropy,

Welcome to the Apple Support Communities!

I understand the trackpad on your MacBook Pro is not responding when you wake the computer. Do you have a wired or USB mouse to test? Based on the troubleshooting steps that you've tried, I would suggest having your MacBook Pro physically inspected by an Apple Retail Store Genius or an Apple Authorized Service Provider. Click on the link below to find one near you.

Find Locations - Service - Apple Retail Stores and Apple Authorized Service Providers
Take care.

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