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Question: the volume turn off itself

My new iPhone keep turning off the volume by itself while i am using the phone

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Nov 11, 2017 4:58 PM in response to Nu_Mon In response to Nu_Mon

Hi Nu_Mon,


I understand that your iPhone's volume is decreasing or muting itself. I suggest taking a look at the information below, as there may be an issue with the volume down button on your iPhone.

What to do if a button or switch isn't working

  1. Restart your device. If you can't restart your device, try to force restart it.
  2. Remove any protective films and cases that might block the button or switch.
  3. Check for debris or dirt around the button or switch, and clean with a soft cloth.

If you need help with Touch ID, learn what to do.

If the button or switch still isn't working, is damaged, or works intermittently, you might need to set up service for your device. Contact Apple Support, then follow the steps to complete your service request.

About the buttons and switches on your iPhone, iPad, or iPod touch


Alternatively, if you're using headphones or a bluetooth device when this behavior occurs, you may need to check to see if this occurs without the accessory connected, as the connected device may have an issue with its volume buttons.

Let us know if this helps!


Cheers.

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Question marked as Helpful

Nov 11, 2017 4:58 PM in response to Nu_Mon In response to Nu_Mon

Hi Nu_Mon,


I understand that your iPhone's volume is decreasing or muting itself. I suggest taking a look at the information below, as there may be an issue with the volume down button on your iPhone.

What to do if a button or switch isn't working

  1. Restart your device. If you can't restart your device, try to force restart it.
  2. Remove any protective films and cases that might block the button or switch.
  3. Check for debris or dirt around the button or switch, and clean with a soft cloth.

If you need help with Touch ID, learn what to do.

If the button or switch still isn't working, is damaged, or works intermittently, you might need to set up service for your device. Contact Apple Support, then follow the steps to complete your service request.

About the buttons and switches on your iPhone, iPad, or iPod touch


Alternatively, if you're using headphones or a bluetooth device when this behavior occurs, you may need to check to see if this occurs without the accessory connected, as the connected device may have an issue with its volume buttons.

Let us know if this helps!


Cheers.

Nov 11, 2017 4:58 PM

Reply Helpful (1)

Nov 11, 2017 5:06 PM in response to jameson.h In response to jameson.h

Thank you :)

I tried the force restart, it works. Then I found that the camera (only the photo mode) was not focus so I had to force restart again and it works fine until now. Should I go to the shop and have it check? I bought this phone just last week, it worked fine until I updated the iOS.

Nov 11, 2017 5:06 PM

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Question: the volume turn off itself