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If you see an error in iTunes on your Mac or PC

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Question: Having,trouble,taking,photo,of,my,prepaid,Tunes,cards.,Say,“,Error,prepaid,card,code,entered,Han,not,been,properly,activated.,Contact,Tunes,Store,customer,support.

Purchased new iTunes gift cards. Having trouble taking photos of the verification numbers as an a Error message come up stating they have not been properly activate. Contact u for support.

iPhone 8 Plus, iOS 11.1

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Nov 10, 2017 8:44 PM in response to Janie222 In response to Janie222

Hi


In that case, contact Apple Support via this link:


Contact Apple Support


(Note that you are not talking to Apple here - this is a user-based technical support community).


More information:

If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - Apple Support

Nov 10, 2017 8:44 PM

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User profile for user: Janie222

Question: Having,trouble,taking,photo,of,my,prepaid,Tunes,cards.,Say,“,Error,prepaid,card,code,entered,Han,not,been,properly,activated.,Contact,Tunes,Store,customer,support.