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User profile for user: owen430s
owen430s Author
User level: Level 1
12 points

macOS High Sierra automatically restart issue

Hello everyone,


I bought my 2017 MacBook pro 13" with touch bar two months ago. Recently, i notice that the system restarts itself when i leave it open on my work station. This is a big issue because each time i take a break from the work i am doing, i have to save all the files. If i accidentally forget about saving one file, i will risk losing it.


Have any of you guys encountered this issue before? Did i mess up with any settings before?


Owen

MacBook Pro (13-inch, 2017, 4 TBT3), macOS High Sierra (10.13.1)

Posted on Nov 10, 2017 7:42 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Posted on Nov 10, 2017 7:50 PM

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.
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Question marked as Best reply
User profile for user: Kappy
Kappy
User level: Level 10
361,741 points

Nov 10, 2017 7:50 PM in response to owen430s

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Resetting your Mac’s PRAM and NVRAM
  3. Reset the System Management Controller (SMC)
  4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
  5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button below Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  7. Download and Install 10.13.1 High Sierra Update
  8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Install OS X and click on the Continue button.
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User profile for user: mahmoodal
mahmoodal
User level: Level 1
4 points

Jan 29, 2018 9:50 AM in response to owen430s

So after a month of crazy frustrating restarts and after erasing my iMac 4 times, I took it to an apple store and they downgraded it to macOS Sierra (of course by deleting everything once more). The gentleman who helped me over there told me that they have many customers with this issue and this is the only solution they have at the moment. They did not charge me and as always I was very happy with the service that I received.


You may want to consider this seriously!

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macOS High Sierra automatically restart issue

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