Messaging notification

Question

Level 1

4 points

Messaging notification

I can send or receive text but there is just a certain person that every time I receive her text, it is just showing up automatically in messaging but not notifying me. I did all the appropriate settings for notifications but unfortunately that did’nt fix the problem.

Posted on Nov 10, 2017 7:52 PM

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Answer 1

jeremy_v

Community Specialist

Nov 11, 2017 2:14 PM in response to Mr.Yoso

Hello Mr.Yoso,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to get notifications from a certain contact in the Messages app on your iPhone. Since you have already tried some good troubleshooting steps, your next step is to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

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