can't print–'filter' failed

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Level 9

59,861 points

can't print–'filter' failed

iMac running OS X El Capitan v10.11.6

Epson WF-3540 series printer

Various applications, including Pages 5.6.2, Numbers 3.6.2, Preview, MS Word for Mac 15.37.

Printer and computer are connected to two LAN ports of a wireless router. WAN port connected through DSL modem to my ISP.

All attempts to print from this computer result in an alert saying "Stopped.—'Filter' failed OR a report to send to Apple, the first few lines of which are included below.

The only successful printing from this machine today was a nozzle check of the printer, that required a connection only to receive a signal from Epson's Printer Utility to start the process, which is likely contained in the printer itself. Printer Utility also receives current supply level reports from the printer.

The computer replaced an earlier iMac running Leopard (OS X 10.8.5) wth the same connection to the network. A test print from that machine, using a wi-fi connection to the network, was successful today. Applications and data were migrated from this machine to the newer one using Migration Assistant.

My MBPro, running El Capitan, has no difficulty printing to that computer from the Apple applications listed above, or from other applications. Neither of these two have Word or Excel installed.

Any assistance will be appreciated.

Regards,

Barry

ADDENDUM: Beginning lines of report on the issue (sent to Apple)

Process: cgpdftoraster [1612]

Path: /usr/libexec/cups/filter/cgpdftoraster

Identifier: cgpdftoraster

Version: ???

Code Type: X86 (Native)

Parent Process: cupsd [188]

Responsible: cgpdftoraster [1612]

User ID: 26

Date/Time: 2017-11-10 17:49:10.218 -0800

OS Version: Mac OS X 10.11.6 (15G17023)

Report Version: 11

Anonymous UUID: C3F84C36-42CA-1C7C-D9D9-7DDF353A98F5

Sleep/Wake UUID: 9E8874D8-324F-45EB-B290-8AFA5525A22D

Time Awake Since Boot: 20000 seconds

Time Since Wake: 3600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

…

More of the report available on request.

B

Posted on Nov 10, 2017 7:33 PM

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Answer 1

Barry Author

Level 9

59,861 points

Nov 12, 2017 3:42 PM in response to SeaPapp

Hi Mike,

Well it was earlier the next day, but I followed the link in your post, did what was described there, including going to the Epson site and following further steps there.

Progress: Not much. Updated the firmware for the printer. got a slightly more detailed replacement for "Stopped. 'Filter' failed" note in the job list—it now says "Stopped: cgpdftorasterunsupported color space: colorSpace = 19,…" with the rest hidden due to the fixed width of the Jobs list window.

Sent a further description to Epson, and expect to hear back from them in a few days.

Meanwhile, continuing with emailing the docs (or a PDF of them) across the room to the MBPro (same OS) and printing from there.

Regards,

Barry

PS: I found your answer 'helpful,' but am holding off on marking it as doing so suppresses display of the rest (if any) of the replies.

B.

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