I’ve been getting feedback from friends and family saying the sounds quality is muffled or scratchy whilst on phone calls on my iPhone X. It’s almost sounds like it’s an internet data call.
The issue seems only while using the phone raised next to my ear. When on speaker phone the issue doesn’t occur.
These are the things I’ve checked so far. I have wifi calling switched off. I have checked the back facing camera mic is exposed for noise cancelling. I’ve also toggled the noise cancelling to off with the same issue. I’ve also done a hard reset volume up volume down the hold the side button until Apple logo appears.
I figure it can’t be a hardware microphone issue as speaker phone works fine and video recording at 4K works perfectly. I also should rule out it can’t be a network issue as the same call on speaker phone works ok but when transferred back to the handset it sounds muffled. I’ve also checked the folio case I’m using isn’t obstructing any outlets for speaker and mic etc.
Just updated to iOS 11.1.1. Tested the phone under 3 conditions 1) raised to ear 2) speaker phone 3) and EarPods plug-in using A) mobile phone calls B ) Facebook internet call. Under both call conditions. Raised to ear was intermittently muffled like was being heard through cotton wool on every other word. Speaker and handset.
My network is Aldi prepaid using the Telstra mobile network. Was using a iPhone 7 Plus prior with no issues.
I’d be interested if anyone else is having this issue. I’ve tested calling the home phone and getting someone to use my phone while I listen the the call quality and under normal conditions been able to reproduce the issue every time.
