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Question: My Ford Sync 2.3 won’t download contacts iOS 11.1.1

I’ve done a iTunes restor I’ve done a network reset music will place via Bluetooth, I can manually hit send from the phone and reach a contact but I can’t say “call so and so” if I do it says no contacts/phonebook connected.

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Question: My Ford Sync 2.3 won’t download contacts iOS 11.1.1