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Question: Locked out of watch

I was locked out of my iPhone and then I got a new iPhone... now I am locked out of my watch and can not access it from my new phone because it was not paired to that phone... what can i do??

Apple Watch Series 2

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Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

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Question marked as Apple Recommended

Nov 11, 2017 2:30 AM in response to Olivia495 In response to Olivia495

Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

Nov 11, 2017 2:30 AM

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Question: Locked out of watch