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Locked out of watch

I was locked out of my iPhone and then I got a new iPhone... now I am locked out of my watch and can not access it from my new phone because it was not paired to that phone... what can i do??

Apple Watch Series 2

Posted on Nov 10, 2017 11:41 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2017 2:30 AM

Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 11, 2017 2:30 AM in response to Olivia495

Hi


As you cannot unlock your Apple Watch via the normal process, follow these steps to erase your locked Apple Watch and pair it with your iPhone:


  • Connect your watch to its charging cable, connected to power.
  • Whilst keeping your Apple Watch on the charger:
    • Press and hold the side button until you see the Power Off slider.
    • Press firmly on Power Off (do not try to slide it - just press down more firmly than a normal tap), release your finger, tap on Erase all content and settings and confirm when prompted.
  • Pair your Apple Watch using the Watch app on your iPhone, choosing to Restore from Backup if offered the option.


More information:

Set up your Apple Watch - Apple Support

If you forgot your Apple Watch passcode - Apple Support

Locked out of watch

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