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Question: Can you change my earphones

When I open my earphone box then i see they are not working properly. Suddenly i saw that my earphones are broken from plug. I don’t know that this mistake is done by Apple company or the shopkeeper. So please help what i do now . I gone to both Apple service centre and the shopkeeper but they are not accepting their faults. They are rotating me between shop and Apple service centre. Now please tell me what should i do?

iPhone SE, iOS 11.0.1

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User profile for user: Bhupendrabarjasar

Question: Can you change my earphones