iMessage Activation Error

Question

Level 1

4 points

iMessage Activation Error

Prior to updating to iOS 11.1 my son's iMessage and FaceTime were working just fine on his iPhone 6. After the update to iOS 11.1 his iMessage and FaceTime both stopped working and is now stuck on Waiting for Activation. I tried to sign in with the AppleID but it keeps giving the Activation Error. I then decided to try using my AppleID and it signed in just fine. Does apple block or deactivate AppleID's? I'm still able to sign in online using the account but can't use it for iMessage and FaceTime anymore for some reason. Thanks in advance for any help.

iPhone 6, iOS 11.1

Posted on Nov 11, 2017 4:26 AM

Reply

Answer 1

Eric Root

Level 10

684,033 points

Nov 11, 2017 4:59 AM in response to DevMang

Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Reply