Go to Settings > Apple ID (top) > iCloud > slide iCloud Drive off/on and see if that works.
Apple Event: May 7th at 7 am PT
I store all my files on my cloud to share amongst my Mac, MacBook Pro and iPhone. I can see the files on my iPhone files app but can’t seem to open them. Once I click on the file it appears to start downloading but nothing progresses. I’ve tried it on wifi, cellular, hard re-boot and my iOS is up to date. Anything else I can try?
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Go to Settings > Apple ID (top) > iCloud > slide iCloud Drive off/on and see if that works.
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Try opening the files using the applicable app.
Files App