Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: My 7+ won't update to iOS 11

I have a software update; I clicked update and went to bed. I guess there was an error or it didn't update. There is still a red 1 on software update; but it says iOS 10.3.2 is up to date? Help! I have already restarted my phone and no help. It has been 48 hours since I tried to update

Posted on


Page content loaded

Nov 13, 2017 8:05 PM in response to Formack In response to Formack

Hey Formack!

I understand you're having some trouble updating to iOS 11. No problem, let me see what I can do to help. For starters, let's it doesn't sound like using the built-in updater is going to work, but you're welcome to check out this article and give it another shot: Get help with over-the-air iOS updates - Apple Support

If that doesn't work, we'll need to use iTunes on a computer to initiate the update. Make sure the computer is running the most current software version available by checking here if you're using a Mac , and here if you're using a PC . You'll also want to make sure that you have the most current version of iTunes available: Update to the latest version of iTunes - Apple Support

This last item is more common among PC users, but if you're using a third-party security software, often times they'll have a built-in firewall that can create problems when iTunes tries to connect with our servers, so make sure you temporarily disable the firewall before starting the update in iTunes. With that out of the way, it's time to start the update:

Update your device using iTunes

If you can’t update wirelessly on your iOS device, you can update manually using iTunes on a computer that you trust. If your computer is using Personal Hotspot on the iOS device that you’re updating, connect your computer to a different Wi-Fi or Ethernet network before you update.

  1. Install the latest version of iTunes on your computer.
  2. Connect your device to your computer.
  3. Open iTunes and select your device.
  4. Click Summary, then click Check for Update.
    User uploaded file
  5. Click Download and Update.
  6. If asked, enter your passcode. If you don't know your passcode, learn what to do.
Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

That should be all there is to it, but if you're run into problems updating this way, make note of any error messages you get. iTunes is designed to report specific information about the reason behind an error, so knowing the exact message usually indicates why it happened, too.

Just keep me posted so we can keep working together if need be. Cheers!

Nov 13, 2017 8:05 PM

Reply Helpful (1)
User profile for user: Formack

Question: My 7+ won't update to iOS 11