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Question: IOS 11 problems

I have iPhone 6 running on iOS 11.1.1.

Since iOS 11.0.0 update I have this problems that aren’t solved by any update:

-battery drains in less than hour (normal usage)

-Apple music doesn’t work if wifi is on

-when receiving calls background is black

-when I enter iMessage or Messenger display turns in panorama and then after few seconds gets back to normal

-when accessing calculator from control center when phone is locked can’t close it with home button, have to unlock the phone first and then close it

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Nov 12, 2017 8:03 AM in response to PhilipsEnterprises In response to PhilipsEnterprises

Hello PhilipsEnterprises,


Thanks for asking the Apple Support Communities for help with your iPhone. Since this issue affects so many different areas of your device, and it started after the upgrade, I recommend reinstalling the iOS using iTunes.


Please make a backup of your data prior to doing this step: You can make a backup in iCloud or iTunes using this article: How to back up your iPhone, iPad, and iPod touch


Once your data is backed up, you can reinstall the iOS using this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch


Please pay close attention when you reach step 4 which says:



When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.


Once your iOS is reinstalled, test if the issue is still occurring. Thanks again and have a great rest of your day.

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Question marked as Helpful

Nov 12, 2017 8:03 AM in response to PhilipsEnterprises In response to PhilipsEnterprises

Hello PhilipsEnterprises,


Thanks for asking the Apple Support Communities for help with your iPhone. Since this issue affects so many different areas of your device, and it started after the upgrade, I recommend reinstalling the iOS using iTunes.


Please make a backup of your data prior to doing this step: You can make a backup in iCloud or iTunes using this article: How to back up your iPhone, iPad, and iPod touch


Once your data is backed up, you can reinstall the iOS using this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch


Please pay close attention when you reach step 4 which says:



When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.


Once your iOS is reinstalled, test if the issue is still occurring. Thanks again and have a great rest of your day.

Nov 12, 2017 8:03 AM

Reply Helpful (1)

Nov 12, 2017 8:07 AM in response to joe_7399 In response to joe_7399

Thank You joe_7399



That helps solve most of this issues. Apple music still crashing when wifi is on but that is problem with region (Croatia). When using second Apple ID and change region to USA, Apple music works normal.


Cheers

Nov 12, 2017 8:07 AM

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Question: IOS 11 problems