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Question: Mail shutting down on my iPhone X

When I open a email on my iPhone X and then rotate to horizontal mode, the mail I am looking at closes. Now every time I open mail it shuts mail down.

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Nov 11, 2017 6:22 PM in response to WJRhodes In response to WJRhodes

Hello WJRhodes,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are experiencing issues with the Mail app on your new iPhone X. If you haven't already, please force close the Mail app and restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.


Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch


Next, use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

Nov 11, 2017 6:22 PM

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Question: Mail shutting down on my iPhone X