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Question: iTunes 12.7.1 deleting play count of items not downloaded

I have discovered that iTunes has been deleting the play count of the songs, movies and TV shows in my library that is not downloaded onto my hard drive.

As I take my play count very seriously, this is absolutely infuriating.

I had tried to manually add the play count so that it would restore to its previous number, but when I close the iTunes application, it deletes the data.

If keeping the play count is a removed feature, then I am very disappointed. The ability to keep track of a play count is the only reason I continue to use Apple products. Without it, I have no reason to do so.

This has not happened in any of the previous versions of iTunes.

I have tried signing out of my account, deauthorising and reauthorising the computer, but to no avail.

Another bug that I have encountered with iTunes 12.7.1 is that it refuses to let me show all purchases or only those downloaded. This means that half my library is not visible unless I specifically log onto my account through the iTunes web page.

Has anyone else encountered this or found a solution?


Windows 10

113GB of free space on HDD

Windows 10

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Nov 11, 2017 3:12 PM in response to Vicenarian In response to Vicenarian

Now that you mention this, I noticed it too but the play count is no big deal to me. I posted another thread,

Playing Watched vs Unwatched TV Episodes, that may apply to you too using 12.7.1. I join you in your frustration when updates completely change features you depend on.

Nov 11, 2017 3:12 PM

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Question: iTunes 12.7.1 deleting play count of items not downloaded