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Question: Massage freezing on iphone 6s

Recently,I have downloaded ios 11.1 but my message app is freezed and I am not able to read or send any message.My cellphone has been reseted but It doesn’t work.

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Nov 11, 2017 7:54 PM in response to Salaaaaaam In response to Salaaaaaam

Hello Salaaaaaam,


Thanks for asking the Apple Support Communities for help with your Messages app. I am happy to check this out with you.


The next time this issue occurs, I recommend forcing the Messages app to close: Force an app to close on your iPhone, iPad, or iPod touch


Then, restart the device: Restart your iPhone, iPad, or iPod touch


If the issues remain after that, I recommend reinstalling the iOS using iTunes. Please make a backup of your data prior to doing this step: You can make a backup in iCloud or iTunes using this article: How to back up your iPhone, iPad, and iPod touch


Once your data is backed up, you can reinstall the iOS using this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch


Please pay close attention when you reach step 4 which says:



When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.


Once your iOS is reinstalled, test if the issue is still occurring. Thanks again and have a great rest of your day.

Nov 11, 2017 7:54 PM

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Question: Massage freezing on iphone 6s