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Question: I recently was denied to speak to a relation specialist after I complained to the technical support staff.

I have been having extensive issues with I phone 7 plus. After complaining to the technical support and not being satisfied I asked to talk to relation specialist. They would not hear my grievances. Is this the norm for Apple? I have been a faithful Apple customer since 1982 but the last few years customer service has been lacking. Has anyone else experienced the same.

iPhone 7 Plus

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Nov 11, 2017 8:30 AM in response to Alstoan In response to Alstoan

I have not experienced this, after hours of talking nicely with apple support I have never come across this issue. I have had many times I had to wait for them to figure out a problem, and can understand reasons for being a little annoyed with how the situation is being handled.

Nov 11, 2017 8:30 AM

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Nov 11, 2017 8:35 AM in response to Alstoan In response to Alstoan

I suppose much depends on the nature of your 'extensive' discussions. If they were positive, yet good natured, you should expect better, but not being a witness it is difficult for us to anticipate where the fault lies.


You could consider writing to the Cupertino HQ public relations Dept (no email address available).


Apple inc, 1 Infinite Loop. Cupertino, California, 95014.

Nov 11, 2017 8:35 AM

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Question: I recently was denied to speak to a relation specialist after I complained to the technical support staff.