I have an issue with my apple phone I-Phone X

Question

Level 1

8 points

I have an issue with my apple phone I-Phone X

The issue is with downloading apps from apple store. As seen in the attached picture after I try to download any app, I see " Double click to install" as seen in the picture but I cannot double click. The pop up to double click is hidden and does not come in center when I try to swipe. I believe this has to do with the display of Iphone-x or the swipe not working properly. I opened a case with apple ( case number 100347728447 ) but the agent troubleshooting did not understand the issue at all and just cold transferred be back to the queue...Not happy about that and after staying on line for 45 minutes, I got someone else who is trying to escalate I am hoping that through this some one will help.

iPhone X, null

Posted on Nov 11, 2017 9:30 AM

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Answer 1

kparalkar Author

Level 1

8 points

Nov 11, 2017 11:56 AM in response to KiltedTim

Thank you very much for the reply

I was able to do that after 2 hours on the call with Apple. It clearly shows that Apple help desk is not fully trained on IPhone X .

I may have missed this when I saw the videos.... I think Apple should clearly state as “ press the button on the side of your phone to install the app” versus “ Double click to install “ people like me will double click where it says or think you need to swipe the little white window to double click. Another one for Apple to help make user experience more efficient!

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Answer 2

Nov 21, 2017 1:39 PM in response to kparalkar

Today, I also wanted to install a new App on my iPhone X and got stuck with the same issue.. The highlighted white bar was not intuitive enough to imply it was to click the side-button. Instead Apple could have issued message "double click the side button" or something more obvious/intuitive.. Good thing however is, once we know what to do, it's no more a big deal.

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Answer 3

Nov 11, 2017 10:49 AM in response to kparalkar

you must double click side button sleep/wake/power

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Answer 4

KiltedTim

Level 10

195,207 points

Nov 11, 2017 10:54 AM in response to kparalkar

Use the side button. That's what the white bar on the right side of the screen next to the button is trying to tell you...

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