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Level 1

10 points

itunes asks me for passcode from an account that does not exist any more and i can not update my apps or download more. what should i do?

i have an iphone 6 updated to the latest ios version. a month ago apple asked me to reset my password from an account that i don’t use any more. and i did it. the thing is that i don’t want to use this account so i went to settings to accounts and password and then to app and website passwords and i changed apple.com to what i want. But i can’t update my apps. i used both passwords and nothing happened. what can i do?

Posted on Nov 11, 2017 10:43 AM

Best reply

lobsterghost1

Level 10

140,036 points

Posted on Nov 11, 2017 10:46 AM

Apps are forever tied to the Apple ID they were downloaded/purchased under. Delete the apps coming up with this request and re-buy or they are free apps, re-download them under the ID you currently use.