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Question: Text message notifications OS 11.1.1

I just installed the latest update OS 11.1.1, the text messag notification still doe not work. I would think with all these updates and the numerous complaints this would be fixed.

I’ve had this issue since I got my iPhone 6s, it has never worked for iMessag, I have uninstalled and reinstalled so many times it still won’t work.

iPhone 6s Plus, iOS 11.1

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Nov 13, 2017 7:09 PM in response to madona1950 In response to madona1950

Hello, madona1950.

It's my understanding that your text message notifications are not working. I may be able to help with this. To help me out, what did you uninstall and reinstall? I would first recommend, checking out this article for help with notifications. There are some great tips including checking the settings for your notifications on specific apps: Use notifications on your iPhone, iPad, and iPod touch

If you don't see notifications for a specific app

To get notifications, connect to a Wi-Fi or cellular network. If you don't get notifications for a specific app, try these steps:

  1. Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.
  2. If you have notifications turned on for an app but you're not receiving alerts, you might have Banners turned off. Go to Settings > Notifications, turn on Show as Banners and choose a type of banner that you want to see.
  3. Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.
  4. Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and turn it off. Or swipe up from the bottom of the screen to open Control Center and tap User uploaded file.
  5. If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
I would also toggle off notifications, restart your iPhone and then toggle on notifications to see if that helps.

If none of this helps, make sure you have a current backup: How to back up your iPhone, iPad, and iPod touch Once that's complete, use this article for reference to reinstall the iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
    User uploaded file
  5. After the Update or Restore completes, set up your device.
Step 4 is important to make sure you click on "Update" to reinstall the iOS.

Let me know if this helps.

Thank you for using Apple Support Communities.

Nov 13, 2017 7:09 PM

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Question: Text message notifications OS 11.1.1