Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

anyone update to the new high Sierra and caused Mac not to reopen or restart

After upgrading to the new Mac OS, I have a black screen with a spinning wheel which then stops briefly for a flashing cursor in the top left and then the spinning wheel returns. Tried rebooting, which gives Apple logo on white screen, but then reverts to the black screen with spinning wheel

Posted on Nov 11, 2017 10:55 AM

Reply

Best reply

Level 10

207,403 points

Posted on Nov 12, 2017 12:24 AM

1 - try booting into Safe Mode, Mac OS X: Starting up in Safe Mode. If that works reboot normally and see if there's been any change.

2 - if 1 above doesn't help, boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the drive.

3 - if that fails reboot into the Recovery volume and reinstall the system.

View in context

3 replies

Best reply

Level 10

207,403 points

Nov 12, 2017 12:24 AM in response to justinfrommansfield

1 - try booting into Safe Mode, Mac OS X: Starting up in Safe Mode. If that works reboot normally and see if there's been any change.

2 - if 1 above doesn't help, boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair the drive.

3 - if that fails reboot into the Recovery volume and reinstall the system.

Reply

Level 1

4 points

Nov 11, 2017 11:38 AM in response to justinfrommansfield

Mine is promting me for a password! Put password in won’t open!

Reply

Level 1

4 points

Nov 11, 2017 12:23 PM in response to justinfrommansfield

Mine is flashing a file folder with a ? Mark in the center. I cannot do anything. Took over 2 hours and still said 22 minutes remaining.

Reply

anyone update to the new high Sierra and caused Mac not to reopen or restart

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up