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Question: forgot ID and all related

my friend bought new iPhone 6s and someone set up for him, when got last update the device have been asking the E-mail ID and password, But he doesn't know the email ID or even the password or any of first name and last name been put on device.

we tried to use iTunes to restore it but its always asking for activation lock


as below


Activation Lock

This iPhone is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPhone. s●●●●●@gmail.com

we can't get this email or even remember it either any related information.
what to do to use the device, its on above screen shot.
thanks

iPhone 6s, iOS 11.1, na

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Answer:

Yes, you need to take the phone with proof of ownership to an Apple Store. Be sure to make an appointment first so you do not have a long wait.

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Question: forgot ID and all related