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Question: I looked down today and saw that my Apple Watch face is coming off. It is 44mm first series. Anyone know what to do or where to repair? I’ve had about 21 months. Thanks!

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That's a tough one. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

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Nov 12, 2017 4:05 AM in response to MartyClark56 In response to MartyClark56

Hi


Apple advises that you should not continue using a damaged Apple Watch. Apple Watch is not user-serviceable and Apple does not offer a screen repair or replacement service.


If the issue is not covered under warranty or any other Apple policy (be sure to ask, with specific reference to the battery), then your Apple Watch may be eligible for replacement via chargeable, out-of-warranty service - or via AppleCare+, if previously purchased.


Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:


I'm afraid that no-one here can ell you what Apple will decide in your specific case. You are not talking to Apple here - this is a user-based technical support community.

Nov 12, 2017 4:05 AM

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Dec 21, 2017 9:50 AM in response to MartyClark56 In response to MartyClark56

I had the same thing happen with my version 1 Watch. Apparently, what forces the face to come loose is the battery expanding. The Genius Bar sent it to Apple for resolution. They sent back a brand new series 1 Watch as a replacement. It was out of warranty, but I don't know by how long, and while I agreed to pay $190 for repairs when I allowed them to ship it from the Apple Store, there was no charge for the replacement.

Dec 21, 2017 9:50 AM

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User profile for user: MartyClark56

Question: I looked down today and saw that my Apple Watch face is coming off. It is 44mm first series. Anyone know what to do or where to repair? I’ve had about 21 months. Thanks!