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Question: verification failed

I can’t sign out of iCloud, reset, or erase iPhone 6s without getting Verification Failed. Error connecting to the Apple server. Done with this phone so need to nuke it. Please help.

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Nov 12, 2017 9:03 AM in response to Janewby In response to Janewby

Hi Janewby,

It seems like you are trying to reset your iPhone but you are unable to sign out iCloud and you are getting the message that the 'Verification Failed. Error connecting to the Apple Sever'. I know it is important to be to sign out and erase your iPhone. Have you tried to sign out on a different network? If you haven't done so already, please try to use either the cellular network or a different Wi-Fi network to attempt to sign out.

Let me know how that goes and if you've recently restarted your iPhone.

Take care.

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Question marked as Helpful

Nov 12, 2017 9:03 AM in response to Janewby In response to Janewby

Hi Janewby,

It seems like you are trying to reset your iPhone but you are unable to sign out iCloud and you are getting the message that the 'Verification Failed. Error connecting to the Apple Sever'. I know it is important to be to sign out and erase your iPhone. Have you tried to sign out on a different network? If you haven't done so already, please try to use either the cellular network or a different Wi-Fi network to attempt to sign out.

Let me know how that goes and if you've recently restarted your iPhone.

Take care.

Nov 12, 2017 9:03 AM

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Nov 12, 2017 9:05 AM in response to chris_g1 In response to chris_g1

Thanks chris_g1. Ended up figuring out. I had to sign on on the phone I wanted to nuke first. Then it must have been able to connect to the Apple server. I had already signed out prior to attempting the nuke. Moving on the the X now...

Nov 12, 2017 9:05 AM

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Question: verification failed