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Question: I can't listen to a CD I bought on my phone

So I just bought a CD at a store and I downloaded it to my iTunes and it works just fine on my MacBook with iTunes but then I try to listen to it on the music app on an iPhone 6s (it is connected to my iCloud Music Library) and it'd say 'item not available' I tried connecting it to my laptop, to iTunes and everything and it still doesn't work...

I mean I still have the CD and everything so I can listen to it it's just that it is more convenient to have it on the phone.

It is the original CD of Taylor Swift's new album - Reputation


Anyone has any advice?

iPhone 6s, iOS 11.1

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Question marked as Solved
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Answer:
Good afternoon NikGaff,

Welcome to the Apple Support Communities!

I understand you imported Taylor Swift's "Reputation" CD to your iTunes library but you aren't seeing the songs available in your library in the Music app on your iPhone. It appears that you might have an Apple Music membership based on your comments about iCloud Music Library being enabled.
The resource below provides some troubleshooting steps for this issue. Look at the iCloud status icons to confirm the songs uploaded correctly. Then, in iTunes choose File > Library > Update iCloud Music Library. Restart your iPhone and the songs should appear in your Music app.
Get help with iCloud Music Library
The following steps might also help you:

Check your iTunes library for songs that are ineligible for upload

  1. On your Mac or PC, open iTunes and turn on the iCloud Download column to see the iCloud Music Library icons.
  2. If you see a cloud icon with a line through it User uploaded file next to any song in your iCloud Music Library, the song is ineligible for upload.
  3. Move these songs to their own folder or to your desktop. If you don't need these songs, delete them.
  4. Turn iCloud Music Library off, then back on.
  5. After iTunes Match finishes matching your eligible songs, you can add the ineligible songs back to your iTunes library.


Enjoy your day!

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Nov 13, 2017 12:36 AM in response to NikGaff In response to NikGaff

Good afternoon NikGaff,

Welcome to the Apple Support Communities!

I understand you imported Taylor Swift's "Reputation" CD to your iTunes library but you aren't seeing the songs available in your library in the Music app on your iPhone. It appears that you might have an Apple Music membership based on your comments about iCloud Music Library being enabled.
The resource below provides some troubleshooting steps for this issue. Look at the iCloud status icons to confirm the songs uploaded correctly. Then, in iTunes choose File > Library > Update iCloud Music Library. Restart your iPhone and the songs should appear in your Music app.
Get help with iCloud Music Library
The following steps might also help you:

Check your iTunes library for songs that are ineligible for upload

  1. On your Mac or PC, open iTunes and turn on the iCloud Download column to see the iCloud Music Library icons.
  2. If you see a cloud icon with a line through it User uploaded file next to any song in your iCloud Music Library, the song is ineligible for upload.
  3. Move these songs to their own folder or to your desktop. If you don't need these songs, delete them.
  4. Turn iCloud Music Library off, then back on.
  5. After iTunes Match finishes matching your eligible songs, you can add the ineligible songs back to your iTunes library.


Enjoy your day!

Nov 13, 2017 12:36 AM

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Question: I can't listen to a CD I bought on my phone