IPhone 8, iOS 11.1.1
Beats X connects fine with my iPhone but when switching between apps - especially FaceTime and others, it’s unpredictable to use the BeatsX. This is very inconsistent and troubling. I have reset network settings, turned off Bluetooth on and off but frequently I just can’t hear anything and the microphone also does not work through the BeatsX even though it’s selected everywhere. Any ideas ?
Thanks for your suggestions.
These are basic troubleshooting steps that have to do with physical problems with the headphones. The three pictures I posted show that its either a Bluetooth or connection issues - not a physical one - because when it works its very clear. It ALWAYS works with Apple Music - but when I try to switch from Apple Music to another App, selecting the Beats does not work. I had further conversation with Apple and they have agreed to take the headset in for repair. Lets hope it saves the problem.
Strangely, the switching works well on my iPad. I am now wondering if its my iPhone 8. I have reset it and setup as new phone but maybe there is a bug ? In any case, I'm sending the Beatsx back for repair - lets see what they say.
BeatsX problem switching between apps
