The phone is brand new and having some problems with not turning on the screen when picked up. What good will a factory reset do when it's brand new? I literally laughed out loud when the Genius at the Apple Store suggested this to me.
Seriously, do these people EVER give REAL suggestions besides "do a factory reset"?
Seriously, do these people EVER give REAL suggestions besides "do a factory reset"?
Had you restored a backup from previous device to this phone when you set it up?
Have you installed any apps other than the default apps it came with?
Then yes, it is a valid troubleshooting step, and often revolves issues. This step installs a brand new copy of the iOS.
Any other troubleshooting step does not.
REAL suggestions
Regardless of your scepticism, this basic step is real and resolves a large number of issues day to day.
It leverages an effective troubleshooting concept know as "use known good"
The phone was set up "as new". Did not bring over anything old over from my previous phone. It's been out of the box for less than 24 hours. Haven't even put any apps on it yet. A factory reset of a brand new phone....don't get it.
It's been out of the box for less than 24 hours.
Then return it for a refund or new one. You have 14 days.
Assuming you are in the US.
This would be my 3rd new iphone X. Returned phone #1 due to volume issues/dropouts.
Sorry. Don't know what to tell you.
You are leaking the story out one post at time. Started as a critique of a common troubleshooting step. Now it's a lemon story. Get your money back.
Best of luck.
Who knows if it's a lemon or not. I am indeed amused by the kneejerk "factory reset" suggestion that I've heard throughout all my iphone ownership history, at the Apple Store.
Apple Genius: "do a factory reset on your new iPhone X"
