Related Article

If the camera on your iPhone, iPad, or iPod touch isn't working

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Why is there a white exclamation mark on my videos?

I have a new iPhone and my videos That I transferred over now have a white exclamation mark On them and I can’t watch them anymore?

iPhone 8, iOS 11.1

Posted on

Reply

Page content loaded

Nov 12, 2017 8:37 AM in response to Laura94549 In response to Laura94549

Hey Laura94549,

Congratulations on your new iPhone 8! From your post I gathered that you are trying to watch videos but you are seeing an exclamation mark on them and you are unable to play them. I know it is nice to be able to watch the videos on your iPhone when you want. Are you using iCloud Photo Library and have Optimize Storage on, by any chance? If so, the following information can be helpful:

If you turn on Optimize Storage, iCloud Photo Library automatically manages the size of your library on your device. Your original photos and videos are stored in iCloud and space-saving versions are kept on your device. Your library is optimized only when you need space, starting with the photos and videos you access least. You can download the original photos and videos over Wi-Fi or cellular when you need them. You can use Optimize Storage on your iPhone, iPad, iPod touch, and Mac.


iCloud Photo Library

Let me know if this helps to resolve your issue.

Warm Regards.

Nov 12, 2017 8:37 AM

Reply Helpful
User profile for user: Laura94549

Question: Why is there a white exclamation mark on my videos?