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Question: Touch ID no longer unlocks phone

Updated to the latest iOS (11.1.1). Suddenly, Touch ID won't unlock my phone. It is still activated (I checked in Settings) and Touch ID will unlock apps although it is sluggish. However, as far as unlocking my phone: dead.

iPhone 6, iOS 11.1, iPhone 6

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Please disregard: it started working on its own. Go figure...

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Nov 11, 2017 3:29 PM in response to Gary Berkson In response to Gary Berkson

Try a forced restart (press and hold power button then press and hold Home button for almost 10-15 seconds, until the Apple logo appears.

If nothing helps, contact your nearest Apple Store and have your iPhone / battery checked.



Nov 11, 2017 3:29 PM

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Question: Touch ID no longer unlocks phone