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Question: When Apple replaces a iPhone under warranty is it new or refurbished from the box they open up ?

I’m having issues with my iPhone 8 Plus on the updated iOS

It’s fairly new I’m just passed my 14 days I just want to know is my phone going to be replaced new or refurbished well still being under warranty

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Nov 11, 2017 3:43 PM in response to xoxxv In response to xoxxv

It depends. The warranty statement says it can be either. However, given the time of release, it could be either. Anyway, a device replaced under warranty could not be identified by looking at it, and it will carry the balance of the original warranty or 90 days, whichever is longest. I would not concern myself. No one has a way to know if it is new or refurbished. Service replacements are in plain box, and there is no way to know what it is.

Nov 11, 2017 3:43 PM

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Question: When Apple replaces a iPhone under warranty is it new or refurbished from the box they open up ?