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Question: My iPhone 7 Plus gets hanged and keep off for sometime

Yesterday night my phone got hanged completely and the screen got off I kept on pressing both the home button and power button but it didn’t came on

I’m sure that my phone didn’t get off

Becoz we can feel that home button

Soo I don’t know wat is happening to my phone pls any rplies

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Nov 12, 2017 2:47 PM in response to Rohanmathw97 In response to Rohanmathw97

Hi Rohanmathw97,

I understand you are having some issues with your iPhone not turning on. Being able to have access to your iPhone is important. Please review the information from the following article:


If your iPhone, iPad, or iPod touch won‘t turn on or is frozen


If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.


Let me know how that goes.

Have a great rest of your day.

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Question marked as Helpful

Nov 12, 2017 2:47 PM in response to Rohanmathw97 In response to Rohanmathw97

Hi Rohanmathw97,

I understand you are having some issues with your iPhone not turning on. Being able to have access to your iPhone is important. Please review the information from the following article:


If your iPhone, iPad, or iPod touch won‘t turn on or is frozen


If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.


Let me know how that goes.

Have a great rest of your day.

Nov 12, 2017 2:47 PM

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Question: My iPhone 7 Plus gets hanged and keep off for sometime